Category Archives: Guest Posts

Posts submitted to SpeedySoft USA we think might be useful to you.

Customer Service Essentials Every Medical and Licensed Practitioner Needs

Customer service is a critical part of providing patient care. In an industry that’s rife with life-and-death situations, delivering superb customer service can greatly heighten the reputation of and trust in a healthcare provider. Moreover, providing quality customer service can also help medical and licensed practitioners avoid the staggering costs of dissatisfied patients. A study from Zhejiang University notes that patient satisfaction is one of the most important factors when measuring the success of a healthcare provider. Failing to respond to the concerns, queries, and questions of a patient can negatively affect patient satisfaction and lead to bad reviews and feedback, which can eventually affect the revenue of the healthcare provider.

However, not every healthcare provider has an on-call staff who can quickly attend to the queries of their patients. In many single provider offices, there’s often only one person managing everything for the doctor. If you’re a licensed practitioner with a small clinic who wants to improve your patient satisfaction rates, we’ve highlighted below some customer service essentials that you should strongly consider.

Responsive customer service

Every healthcare organization should be able to provide great customer service and expertly handle customer concerns. Some key customer service responsibilities in a healthcare organization are scheduling appointments, answering phones, settling patient insurance claims, and answering queries related to medical care and benefits information. For this reason, you should look into improving the customer service skills of your assistant or secretary. Thankfully, plenty of online platforms such as Udemy, HubSpot, and LinkedIn offer customer service certification programs that can help your staff hone their customer service skills.

The right healthcare customer service tool

You should equip your secretary with a customer relationship management (CRM) tool in order to maximize them. With a CRM tool, they can identify sales opportunities, take note of service issues, store patient contact and data, as well as facilitate communication with existing patients. When choosing the right CRM tool, a guide on review website notes that you should check for features such as patient management, medical history records, and physician management. Furthermore, you should make sure that the CRM you select is HIPAA compliant to guarantee the security of patient data and avoid lawsuits down the line. Salesforce and Zendesk are some reputable software manufacturers that offer healthcare CRM tools.

A knowledgeable IT professional

As we’ve mentioned, the healthcare industry is a high-stakes sector that experiences a lot of life-and-death situations. With that said, it is critical for your customer service platform and infrastructure to work as smoothly as possible, especially if your practice is involved in emergency services. To ensure that patients experience a seamless service, you should have an IT professional routinely check your systems and infrastructure. This way, you can make sure that the software and tools that you and your assistant use operate smoothly.

Furthermore, providing superb customer service in healthcare also requires a comprehensive and accessible database. To secure your organization’s database, you employ the services database administrator. In an article from Maryville University, it is detailed that database administrators are responsible for organizing huge quantities of data, such as health records and patient information. These professionals often have a background in information technology and computer science, which enables them to build your organization a secure and organized database, and even adapt your legacy databases to newer and more efficient infrastructures.

Customer service chatbots

In a previous post discussing the ‘14 Benefits of Mobile Telehealth Services’, we pointed out that telehealth technology has experienced massive development in the last few years. But aside from specialized diagnostic devices, monitors, and sensors, chatbots are also a telehealth product that is quickly rising in popularity. Powered by artificial intelligence, customer support chatbots can respond to a patient’s inquiries by accessing your organization’s database. Customer service chatbots are a great addition to your healthcare practice as they can relieve your assistant with some of their customer service tasks, provide helpful responses in real-time, enhance business productivity, and boost customer satisfaction.

Every patient deserves the best care possible. To ensure that your practice provides top-notch customer service, do consider what we’ve discussed above.



Article by Iyanna Viggo

How to Get the Best Out of Your Software Investment

Business software can increase efficiency, automate processes, improve customer service, and ultimately drive up your profitability. As a doctor and a business owner, you know that as your company grows, you need to ensure that your financial health stays on track. As technology advances, you should invest in the right tools to stay organized and drive your business forward.

To help you determine what you need, SpeedySoft shares the following guidance.

Do I need to invest in business software?

If you have labor-intensive tasks that can be automated, complicated tasks that can be simplified, or important records that need to be filed and analyzed, then you should consider investing in business software.

What software do I need?

If you are unsure what software you need, start by asking yourself these questions:

  • What problem do I need to solve?
  • What are my software requirements?
  • Will the software meet my needs?

What problem do I need to solve?

Begin by asking your team what issues they believe you are facing, then conduct a thorough analysis of current business practices and processes to see what you can do more efficiently. Identify issues or weak areas that can be improved upon.

What are my software requirements?

Create a list of essential functions your software should have. Consider how many people it needs to support, ease of use, and integrations with other software. The overall security of your software and apps is also a necessary consideration.

How will I measure the impact of this software on my business?

Again, review your goals and determine if the new software met them. Clear Impact suggests you measure the impact of any new systems or processes by looking at both anecdotal evidence and quantitative measurement:

  • You can gain anecdotal evidence by asking your staff and patients for feedback on the new software. Qualitative research can assist you in obtaining this information.
  • Put numerical measures in place from the start. Numerical data allows you to look at performance. You can collect numerical data through the software systems themselves or through quantitative research.

A thorough analysis of data is important to work out if you have met your goals and solved your problems.

Types of business software

CMS 1500

If your practice has a considerable number of patients, you need a software system that can help fill out CMS 1500 forms correctly and expedite claims to ensure timely billing for your services.

A product like SpeedyClaims CMS 1500 Software can eliminate much of the tedium associated with medical billing, and it offers a simple interface that’s easy to use. And in addition to paper and electronic claim capability, you can count on HIPAA-compatibility and security as well as free, automatic updates.

Accounting systems

Accounting systems can help you keep track of all your transactions, billings, and general ledger. It is crucial to employ robust accounting and business management software that is easy for staff to use but also provides critical functions. A system like QuickBooks Enterprise can integrate across workflows and enable you to track and manage inventory, manage and run payroll, as well as run advanced reporting statements. Quickbooks Enterprise is robust enough to deal with most accounting requirements but easy for staff to understand and implement. Essentially, it has ERP software functionality without unnecessary complexity.

Human resources management

Electronic HR systems can help you manage personnel records, streamline payroll and benefits, track timekeeping, recruit staff, and assist with employee development.

How much your business saves by investing in software depends on research, proper implementation, and the right software purchases. But no doubt, investing in business software is the smart move for entrepreneurs who want to take their business to the next level.

Encounter Room
Patient Room

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