The Speedy support team is the backbone of all that we are at SpeedySoft. In fact, we regularly receive testimonials from doctors and administrators all of over the country lauding our customer service team.
We are aware that there are many other software providers that provide little or no service after the sale. From the first day we opened our doors we determined that we were going to provide the best service imaginable on every single product that we offer, before, after and during the sale. Almost a decade later, our service commitment has not changed and we are very proud of our stellar service reputation.
- FIRST - look in the Quick Start Guide and the Manual included in your software program.
- SECOND - look in the Knowledge Base below. It is an excellent resource.
- THIRD - If you need more in depth help or personal assistance call us or start a support ticket below.
How does the Automatic Updater work?
Posted by Dan Perrine (Import), Last modified by Dan Perrine on 05 April 2012 11:38 AM
If the Updater has access through your firewall and you are connected to the Internet you will see a pop up soon after you either open the software or you click on "Check for Update". It will either tell you that you are using the latest version or it will tell you there is an update available. If you do not see the pop up you are not getting the automatic updates. |
How to set up the firewall to accept the updates. The Speedy Claims Updater uses the standard http protocol port for (port 80) for all its communication with the outside world. Therefore, it is fully compatible with any hardware monitoring of port 80. As with any application's interaction with the 'outside world', you should ensure that WebUpdateSvc.exe is authorised to communicate through any software or hardware firewalls, should these firewalls include facilities for controlling port use on a nominated application basis. If you do not have rights to set accept or deny rules for your software firewall then a rule must be separately created for the Speedy Claims Update by the firewall Administrator. This is not a weakness of the Speedy Claims Updater - as a secure application it should not be able to violate or bypass users' firewall controls. The Speedy Claims Updater populates the outgoing http header 'User-Agent' with the string "Web Update Service". This string allows http: requests from the Speedy Claims Updater to be specifically identified by firewalls or http: request monitoring software which is able to filter on this basis.
If you need to reinstall the software use these links to download the reinstallation program.