The Speedy support team is the backbone of all that we are at SpeedySoft. In fact, we regularly receive testimonials from doctors and administrators all of over the country lauding our customer service team.
We are aware that there are many other software providers that provide little or no service after the sale. From the first day we opened our doors we determined that we were going to provide the best service imaginable on every single product that we offer, before, after and during the sale. Almost a decade later, our service commitment has not changed and we are very proud of our stellar service reputation.
- FIRST - look in the Quick Start Guide and the Manual included in your software program.
- SECOND - look in the Knowledge Base below. It is an excellent resource.
- THIRD - If you need more in depth help or personal assistance call us or start a support ticket below.
I created a Backup but now I can't open it!
Posted by Dan Perrine (Import), Last modified by Dan Perrine on 05 April 2012 11:13 AM
The backup file is an encrypted copy of your database with all it's settings and entries. It is encrypted because it has information about your patients that is sensitive and protected under HIPAA.|
The backup file is not meant to be opened and read. It is there for use after a catastrophic failure of your computer. You can rebuild all of your Speedy Claim records in minutes if you have this file. But, if you store it on the same computer as the Speedy Claims and you have a catastrophic failure it will do you no good. It will be lost also. Store your backup files elsewhere. Flash drive, external hard drive, or use a service like Carbonite for remote backup.
If you need to reinstall the software use these links to download the reinstallation program.